1. Ordering Requirements

• Wholesale Accounts Only
  We sell exclusively to resellers and businesses with valid credentials.

  • Provide a resale certificate or business license before your first order.

  • Florida customers must submit a current Florida Annual Resale Certificate to waive sales tax.

• Minimum Order: $100 per order.

• Minimum Quantities per Item:

  • Items under $2.00 → 6 units

  • Items $2.01–$4.49 → 4 units

  • $4.50+ → no minimum

For step-by-step account setup instructions, see the Wholesale Account Setup page.

2. Payment & Authorization

• Accepted Payments: All major credit cards.

• Authorization: A temporary 14% authorization is applied to estimate shipping and handling costs.

• Final Charge: Processed only when your order is ready to ship. If actual shipping costs exceed the estimate, we’ll contact you for approval.

For full billing and refund policies, see the Billing & Payment Policies page.

3. Order Processing

• Typical Processing: 1–3 business days.

• Peak Seasons: Mid-February through late May, and September through October. During these periods, processing times may extend up to 7 business days.

4. Shipping Methods

• Primary Carrier: FedEx Ground®.

• Alternatives: UPS available upon request.

• Expedited Options: FedEx 2-Day or Overnight available upon request.

Typical Ground Transit Times:

For the most accurate delivery estimates, view the FedEx Ground Service Map. Enter origin ZIP code 34711 and click View Outbound Map.

5. Packaging & Handling

• Packaging Fee: $6.50 per box (includes double-boxing in cold weather).

• Heat Pack: $5.50 per box when temperatures may drop below 45°F.

• Export Documentation:

  • Phytosanitary Certificate: $60 (required for Hawaii, Puerto Rico, and international shipments).

  • Export Processing Fee: $50 per international order.

6. Cold Weather & Weather Holds

• Air plants are temperature-sensitive. We monitor regional weather forecasts and may delay shipments when freezing conditions are expected.

• In winter months, we add extra insulation and heat packs where necessary.

• Customers will be notified if weather conditions cause a shipping delay.

Cold Weather Advisory: During severe cold spells, orders may be held to ensure plant safety. We will notify you by email with the next available ship date. Customers may opt to proceed at their own risk by confirming in writing.

7. Customer Responsibilities

• Ensure the shipping address is accurate and accessible during delivery hours.

• Inspect shipments immediately upon arrival.

• Store plants appropriately after receipt to maintain viability.

• Communicate any order changes or cancellations before processing begins.

• Notify us promptly if your contact information or delivery schedule changes.

8. Returns & Cancellations

• Returns: Healthy plants may be returned with prior approval; 10% restocking fee applies.

• Cancellations:

  • Standard orders: up to 15% fee once processing begins.

  • Custom/special orders: up to 25% fee once processing begins.

For care instructions and return guidelines, see the Care & Guarantee Policy page.

9. Shipping Liability

• All orders are carefully packed, but carrier delays or damage are beyond our control.

• Standard carrier liability applies (usually up to $100 per box).

• Please inspect shipments upon arrival and report any damage or shortage within 48 hours with photos and box labels.

10. International Shipping

• We currently ship to Canada and select international destinations.

• Customer responsibilities: Import permits, duties, and local customs compliance.

• Additional transit time may occur for customs inspections.

For more details, see the International Orders page.

11. Contact

Russell’s Air Plants / Russell’s Bromeliads
Attn: Shipping Department
Email: [email protected]
Phone: (352) 394-0303
Web: russellsairplants.com

Hours: Monday–Friday, 7:30 AM–3:30 PM ET

Quick Reference Table

Additional Pages for Site Organization – Wholesale Account Setup

Overview

This page provides guidance for new wholesale customers on how to become an approved buyer.

Requirements

• A valid business license or resale certificate is required before placing your first order.

• Florida-based customers must supply a current Florida Annual Resale Certificate to receive tax exemption.

How to Submit

• Email documentation to [email protected] before your first order.

• Once verified, your wholesale account will be approved, and you will be notified via email.

Renewal

• Florida resale certificates must be renewed each calendar year.

• Out-of-state licenses must remain active and valid for continued ordering.

Billing & Payment Policies

Payment Options

• We accept Visa, MasterCard, Discover, and American Express.

Authorizations and Charges

• A 14% temporary authorization is placed at checkout to cover estimated shipping, packaging, and handling.

• Your card is not charged until the order is ready to ship.

• If actual costs exceed the authorization, we will contact you for confirmation.

Sales Tax

• Sales tax is charged for orders within Florida unless a valid Florida Annual Resale Certificate is on file.

• Out-of-state buyers are responsible for complying with their state’s sales tax obligations.

Refunds and Adjustments

• Refunds, if approved, are credited to the original form of payment.

• Approved adjustments typically process within 3–5 business days.

Care & Guarantee Policy

Upon Arrival

• Open your package immediately upon receipt.

• Gently remove plants and allow them to breathe in room temperature air.

• Mist or soak plants in room-temperature water for 15–20 minutes before displaying.

Satisfaction Guarantee

• We guarantee that all plants leave our facility healthy and in good condition.

• If plants arrive damaged or in poor condition, notify us within 48 hours with photos of the product and box label.

Returns

• Returns of healthy plants require prior approval and must be made within 7 days of receipt.

• A 10% restocking fee applies, and the buyer is responsible for return shipping.

International Orders

Supported Destinations

• Canada, Hawaii, Puerto Rico, and select international destinations.

Required Documentation

• Phytosanitary Certificate: $60 per shipment.

• Export Processing Fee: $50 per shipment.

Customer Responsibilities

• Ensure all required import permits and customs documents are in place prior to shipping.

• The buyer is responsible for all duties, taxes, and brokerage fees.

• Russell’s Air Plants is not liable for delays caused by customs or quarantine inspections.

Transit and Risk

• International delivery times vary based on customs clearance and inspection requirements.

• Weather holds may apply to protect plant quality during extended transit.

Notes

SEO Optimization

• • Add meta description: “Nationwide shipping for wholesale air plants and bromeliads. Policies, order minimums, fees, and cold-weather handling.”

  • Apply structured schema for business hours, contact info, and shipping policy.

  • Ensure page URLs use lowercase hyphenated structure (e.g., /shipping-info/, /billing-policies/).

Last Updated Banner

Display “Last Updated: October 2025 — Reviewed quarterly or upon carrier or fee changes.” at the top or bottom of each page.

Design Enhancements

• • Use styled callout boxes for important notices and advisories.

  • Add carrier logos for FedEx and UPS where applicable.

  • Add FAQ accordion under key sections like “Shipping Methods” and “Returns.”