Ordering & Shipping
$100
Minimum Order
$6.50
Packaging Fee / Box
14%
Auth Hold (Shipping Est.)
1–3 Days
Typical Processing
Below you'll find clear, organized details about ordering, shipping, and handling policies to ensure a smooth and reliable experience.
01Ordering Requirements
- Wholesale Accounts Only — We sell exclusively to resellers and businesses with valid credentials.
- Provide a resale certificate or business license before your first order.
- Florida customers must submit a current Florida Annual Resale Certificate to waive sales tax.
- Minimum Order: $100 per order.
- Minimum Quantities for Loose Plants:
- Items under $2.00 → 6 units
- Items $2.01–$4.49 → 4 units
- Items $4.50–$6.50 → 2 units
- Items $6.51+ → No minimum
02Payment & Authorization
- Accepted Payments: All major credit cards.
- Authorization: A temporary 14% authorization is applied to estimate shipping costs.
- Final Charge: Processed only when your order is ready to ship. If actual shipping costs exceed the estimate, we'll contact you for approval.
03Order Processing
- Typical Processing: 1–3 business days.
- Peak Seasons: Mid-February through late May, and September through October. Processing times may extend up to 7 business days during these periods.
04Shipping Methods
Primary Carrier: UPS and FedEx (both offer Expedited Shipping).
Typical Ground Transit Times
| Destination | Est. Time |
|---|---|
| Florida | 1 business day |
| East & Midwest (Boston, Chicago, etc.) | 3–4 business days |
| West Coast | 5–7 business days |
For the most accurate delivery estimates, view the U.S. Ground Maps. Enter origin ZIP code 34711 and click View Outbound Map.
Do you receive Florida plant products by truckline?
Adding your order with us to your truckline shipment can save you money!
This is especially valuable during the winter months, when freezing temperatures can restrict our ability to ship via UPS/FedEx and delay your order. We regularly work with the following foliage trucklines, among others:
05Packaging & Handling
- Packaging Fee: $6.50 per box (includes foil lining in cold weather).
- Heat Pack: $5.50 per box when temperatures may drop below 45°F.
- Phytosanitary Certificate: $60 (required for Hawaii, Puerto Rico, and international shipments).
- Export Processing Fee: $50 per international order.
06Cold Weather & Weather Holds
Air plants are temperature-sensitive.
In winter months, we add extra insulation and heat packs where necessary.
We monitor regional weather forecasts and may delay shipments when freezing conditions are expected. Customers will be notified if weather conditions cause a shipping delay. We will notify you by email and/or phone to inform you with the next available ship date. Customers may opt to proceed with shipping anyway at their own risk by confirming in writing.
07Customer Responsibilities
- Ensure your shipping address is accurate and accessible during delivery hours.
- Communicate any order changes or cancellations before processing begins.
- Notify us promptly if your contact information or delivery schedule changes.
- Inspect shipments immediately upon arrival.
- Store plants appropriately after receipt to maintain viability.
08Returns & Cancellations
- Returns: Healthy plants may be returned with prior approval; 10% restocking fee applies.
- Standard order cancellations: Up to 15% fee once processing begins.
- Custom/special order cancellations: Up to 25% fee once processing begins.
09Shipping Liability
- All orders are carefully packed, but carrier delays or damage are beyond our control.
- Standard carrier liability applies (usually up to $100 per box).
- Please inspect shipments upon arrival and report any damage or shortage within 48 hours with photos and box labels.
10International Shipping
- We currently ship to Canada and select international destinations.
- Customer responsibilities: Import permits, duties, and local customs compliance.
- Additional transit time may occur for customs inspections.
- Export Processing and Phytosanitary Certificate fees apply to international orders.
Quick Reference
Questions about your order?
Our shipping team is available Monday through Friday, 7:30 AM – 3:30 PM ET. Don't hesitate to reach out.
New Customer? Apply Here